Advertisement - Jubilee Life Insurance Company Limited Jobs 2021 in Pakistan

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Jubilee Life Insurance Company Limited Jobs Complaint Resolution Officer:

Jubilee Life Insurance is looking for:

Title: Complaint Resolution Officer
Job Category: Contractual
Department: Service Quality & Customer Service
Location: Karachi
Education: Min. Graduates (BBA, B.COM, MBA)
Experience: Fresh

Job Responsibilities:

  • The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT (Turn Around Time)
  • Coordination with the other relevant departments for resolution of customer complaints.
  • Calling customer and following up to resolve their complaints.
  • Managing complaints and queries information.
  • Arranging deposit, refund cheques, and following-up with the required customers when necessary.
  • Arranging to reconcile receipts and payments and processing of refunds for any excess payment.
  • Coordinate with the sale team for onward resolution of the complaints and requests.
  • Arranging to investigate policy documents pertaining to courier service provider.
  • Arranging & dispatching request letters to customers.
  • Maintaining MIS for complaint letter received & route the same for filling once complaints are resolved.
  • Arrangement of the premium deduction based on the customer complaint.

Skill Requirements:

  • Presentable with Strong written and oral communication skills
  • The person must be well-organized, efficient, and productive under pressure.

Interested candidates can send their CVs at latest by 4th July 2021

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