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Ufone Jobs 2022 Islamabad - Ufone Jobs 2022 Online Apply - Jobs 2022

Ufone 4G Jobs 2022 Online Apply - Ufone Careers 2022 in Pakistan

Organization: Ufone 4G

Position: Floor Supervisor BPO Operations ( North, South, Central)
Location: Islamabad

PTCL Group is a Leading Tech group in Pakistan, extending unrivaled services nationwide. The aim to revolutionize the technology industry with innovative high-end solutions makes the group stand out in all tiers of service delivery. PTCL group provides the most extensive Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.

PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development-driven culture with dynamic learning opportunities that enable our people to broaden their horizons and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that foster a cohesive team environment and a drive to maintain the highest standards of leadership and management


Responsible for handling the team, providing outstanding customer service by interacting with internal and external customers, and achieving assigned quantitative /qualitative individual & team performance targets as well as SLA KPIs assigned by the client.


• To ensure defined SLA KPIs are met and take effective actions for supervision of BPO Operations and effective management of floor activities.
• Effective Follow up and complaint handling.
• To ensure that team members are well informed with updated information related to relevant BPO projects along with policies and procedures by arranging shift meetings and refreshers.
• To follow the company policies and procedures. Should be updated on latest of telecom / BPO sector
• Should have deep knowledge of the Industry to handle internal external customer effectively.
• To remain updated on all current policies, procedures and products offered by clients and timely escalate the matters to respective channels.
• Effective staff monitoring through mystery, HCM calls on daily basis also ensuring occupancy and availability targets. Quality standards set by clients to meet CSAT-related target


Qualification: Minimum a Bachelor degree from a reputable university

Key Competencies:

• Out-of-the-box thinker
• Ability to establish and maintain effective working relationships with Stake Holders.
• The BPO sector Should have deep knowledge of the Industry to handle internal and external customers effectively.

The shortlisted candidates shall be contacted within 8 working days of closure of this position. Apply

Disclaimer: Confirm each and every thing before applying for any job or before giving any advance to any one like agent. We will not be responsible for any loss or damage.

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